Tag: Bank of America

Bank of America Delivers First Widely Available AI–Driven Virtual Financial Assistant

CHARLOTTE – Bank of America is rolling out the first widely available AI-driven virtual assistant of its kind in financial services, Erica, to its 25 million mobile clients. This latest innovation reflects the bank’s continued investment in digital capabilities as part of its high-tech, high-touch client experience, including the Digital Mortgage Experience, mobile car shopping…
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May 18, 2018 0

Are banks doing enough to protect Zelle users from fraud?

In Zelle’s national advertising campaign, the bank-run P-to-P network spotlights consumers paying a personal trainer, a babysitter and a neighbor. It sets an expectation that Zelle can be used like a credit card, and scammers have figured out how to exploit this trust. Experts suggest that Early Warning, which operates Zelle, needs to sharpen its…
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February 22, 2018 0

Zelle’s anti-fraud efforts trip up key group: Its users

The person-to-person payments service Zelle differentiates itself from rivals by promising users that transactions sent over its network will clear in near-real time. Yet in recent months, the service has faced a number of complaints from consumers who say they are having problems sending or receiving money or setting up accounts in the first place.…
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January 17, 2018 0

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