CHARLOTTE – Bank of America is rolling out the first widely available AI-driven virtual assistant of its kind in financial services, Erica, to its 25 million mobile clients. This latest innovation reflects the bank’s continued investment in digital capabilities as part of its high-tech, high-touch client experience, including the Digital Mortgage Experience, mobile car shopping…
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QRails’ Issuer Processing provides improved flexibility, control and scalability for Amarillo to expand with specialized card products Denver, CO (May 9, 2018) — QRails, Inc. a financial technology company offering sophisticated integrated processing and program management services and other solutions to banks, credit unions, and the digital payments industry, today announced that Amarillo National Bank has…
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What value does artificial intelligence bring to the customer? In the average bank or credit union, day to day transactions seem simplistic and standard. Why invest in AI if it will not benefit the customer? It does, actually, in numerous ways. Many financial institutions view the investment in any type of augmented reality, artificial intelligence,…
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Turnerlittle.com explains what our banks are doing to restore customer faith and assesses which technologies companies will pursue to make positive changes. In Starling Bank’s report Revolution or Evolution, it was found consumers are frustrated with the current banking system. Some of the top concerns include: ‘unclear and complicated language and charges’, ‘complicated products that…
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A number of scandals in banking, both during and after the 2008 financial crisis, suggest that a ruthless focus on the bottom line had been fostered on Wall Street. How to create more ethical cultures in financial services has been a major point of discussion since that time. But how can banks know when they…
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