While I’ve witnessed myriad innovations in the financial services industry throughout my career, there is one area where banking has been slower to evolve: investing in women. Up until the last few decades, the financial world imposed nearly impenetrable barriers that prevented women from reaching the highest levels of an organization. This was the case…
Read more
Last week the Senate ruling to repeal the CFPB arbitration rule dominated the conversation.
On the surface, the principle of marketing segmentation is simple: divide your potential audience into smaller groups so you can deliver a tailored message just to that group. Segmentation opens up a world of benefits for your institution and your target audience. By delivering relevant messages to members, you build trust and garner an improved…
Read more
Money 20/20 has become fintech’s answer to the Consumer Electronics Show: a high-profile opportunity for companies to unveil major new products. This year’s blockbusters were fewer and further between—in fact, some of the big companies’ main stage presentations veered perilously close to infomercials. But there were several interesting developments worth following: Uber moves into credit…
Read more
As is the case with many industries, credit union internal training and development processes aren’t always what they should be. Many people have to either sink, swim, or just tread water. It’s the treading water category that creates the greatest challenge for boards and credit unions. These directors: Have been strong enough not to drown,…
Read more
Money Magazine has just released its 2017 The Best Bank in Every U.S. State report. Criteria included low or no cost ATM access and free checking among several other assessments. Read their article and let us know your thoughts and how your bank stacks up.
Recently my daughter and I decided to dine at a local restaurant, one of our favorites. We soon realized that nothing can ruin a good dining experience faster than poor service. The visit served as a reminder about the importance of providing excellent service at your credit union. A few weeks prior, I ate at…
Read more
DOWNLOAD PDF Abstract The consumer credit card market is poised to see metal cards become the new sensation, with metal programs offering financial institutions the opportunity to win high value cardholders and fuel business growth. For both issuers currently offering metal cards and those considering adding metal to their portfolio, ensuring their programs provide the…
Read more